Shipping policy

Shipping availability, methods, estimates and fees

Shipping availability, available shipping methods, estimated delivery times and shipping fees for your order are shown at checkout. Delivery estimates are not guaranteed delivery dates. HEITOK does not ship to P.O. boxes, FPO or APO addresses.

Order tracking

Sign in with the email used at checkout to view your order details and shipping status. You may also contact support@heitok.com with your order number for help.

Order changes and cancellations

For an order change or cancellation request, contact support@heitok.com as soon as possible after placing your order. Before fulfillment, we will try to help depending on how far processing has progressed. Changes and cancellations are not guaranteed.

Questions about delivery

Email support@heitok.com with your order number. We will send an initial reply within 2 business days of receiving your email, excluding weekends and public holidays.