Questions before your poker night?

Most new, unused items may be returned within 15 days of receipt. Ordinary returns require the original packaging and included parts and accessories. The same conditions apply to discounts, coupon purchases and items marked Final Sale. For defective, transit-damaged or incorrect items, missing original packaging alone will not prevent review. See our refund policy for the full conditions; mandatory consumer rights are not limited.

Email support@heitok.com with your order number and return reason before sending items back. We will send an initial reply within 2 business days, excluding weekends and public holidays. We do not provide prepaid return labels. For approved eligible returns, pay return postage initially and provide proof of the cost for reimbursement. If an unapproved return is eligible, reasonable postage can still be reimbursed; unreasonable charges will be discussed with you. No restocking fee applies.

After your return package is received and checked, we will issue the refund according to our return conditions. Your bank may take up to 5 business days to post it.

Sign in with the email used at checkout to view your order details and shipping status. You can also contact support with your order number.

Contact support@heitok.com as soon as possible to request an order change or cancellation. Before fulfillment, we will try to help depending on processing progress. Changes and cancellations are not guaranteed.

Available shipping methods, estimated delivery times and shipping fees are shown at checkout. Estimates are not guaranteed delivery dates.

Current shipping availability is shown at checkout. For delivery questions, contact support@heitok.com.

We cannot ship to P.O. boxes, FPO, or APO addresses.

Email support@heitok.com. We will send an initial reply within 2 business days of receiving your email, excluding weekends and public holidays.