Help center
Questions before your poker night?
Find quick answers about returns, shipping, orders, and support for HEITOK poker chip sets.
Returns and exchanges
Returns and refunds
What is your return and exchange policy?
If you are not fully satisfied, most items in new condition can be returned within 15 days of receipt. Email support@heitok.com with your order number and return reason to start the process.
How do I make a return?
Send your order details and return reason to support@heitok.com. We will review your request and reply within 48 hours.
When can I expect my refund?
After your return package is received and checked, we will issue the refund according to our return conditions. Your bank may take up to 5 business days to post it.
Shipping and orders
Delivery and order changes
How do I track my order?
Sign in with the email used at checkout to view your order details and shipping status. You can also contact support with your order number.
Can I cancel or change an order after placing it?
We process orders quickly, but we will do our best to help. Contact support as soon as possible if you need to change or cancel an order.
When will I receive my order?
Standard shipping usually takes 5-7 days after fulfillment. Priority shipping may arrive in about 2 business days once the order leaves our warehouse.
Where does HEITOK ship?
HEITOK currently ships to selected regions including the United States, United Kingdom, Europe, Australia, and Japan. For current delivery questions, contact support@heitok.com.
Support
Product and account help
Do you ship to P.O. boxes?
We cannot ship to P.O. boxes, FPO, or APO addresses.
How can I contact HEITOK?
Email us at support@heitok.com. We aim to respond within 48 hours.