START A RETURN

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

HOW DO I RETURN?

Get in touch with our customer service representative by sending us your ticket in your account via support@HEITOK.com. Indicate which item(s) you would like to return and the reason for your return. We’ll get back to you within 48 hours.

Once you have received our confirmation and instructions about how to return your item(s), place the item(s) in the original packing and seal the parcel securely.
Drop off your package at the local post office.
Upon receipt of your package, we will promptly process an exchange or issue a refund to your account in accordance to our return conditions.

RETURN CONDITIONS

You have 15 days to decide if an item is right for you, if not, you can certainly come to us within 15 days of receipt.

However, please note the following exceptions to our return and exchange policy:

• discounted items are final and cannot be returned or exchanged.
• returned items must be in their unused condition with the original packing.
• returned items must not be worn, damaged, washed or altered in any way.
• we do not accept returned items that were sent back by you directly without checking with us first.
• we do not accept packages returned using C.O.D. service.

Please note that the return shipping charges are non-refundable.