START A RETURN

Return eligibility

If you are not fully satisfied, most items in new, unused condition may be returned within 15 days of receipt. For ordinary returns, items must include their original packaging and all included parts and accessories.

The same return conditions apply to full-price items, discounted items, purchases made with a coupon, and items marked Final Sale.

Defective, damaged or incorrect items

If an item is defective, damaged in transit, or different from the item you ordered, contact us for help with a return or exchange. We will not refuse to review your request solely because the original packaging is no longer available.

How to request a return

Email support@heitok.com with your order number and the reason for your return. Please contact us before sending items back so that we can provide return instructions. We will send an initial reply within 2 business days of receiving your email, excluding weekends and public holidays.

Return shipping reimbursement and fees

We do not provide prepaid return labels. For approved returns that meet our return conditions, you pay the return shipping cost initially and provide proof of that cost so that HEITOK can reimburse it. No restocking fee applies.

If you send items back without prior approval and they are found to meet our return conditions, reasonable return shipping costs can still be reimbursed. If a shipping charge is unreasonable, we will contact you to discuss it.

Refunds

After your return package is received and checked, we will issue the refund according to our return conditions. Your bank may take up to 5 business days to post it.

Contact

For questions about returns or refunds, contact support@heitok.com and include your order number. The company's business contact address is not automatically a return destination; please obtain return instructions before sending a package.

Nothing in this policy limits any mandatory consumer rights under applicable law.

We do not accept packages returned using C.O.D. service.