SHIPPING POLICY

DOMESTIC ORDERS
Even though our goal is to bring HEITOK to the whole world. Currently we only offer complimentary shipping for countries and regions we list on the page.

We strive to process and ship your order as quickly as possible so once an order is submitted, it cannot be changed. Learn more about our order return process and if you need additional assistance, please get in touch with our customer service department.

Please be aware that we are not able to decide which delivery service provider to handle a specific order. All the carriers will be assigned with orders based on shipping address. If you need additional assistance, please get in touch with our customer service department and confirm further details before you place an order.

 

Countries and Regions We Ship to:

1. For all orders within the 48 contiguous United States, as well as Alaska, Hawaii (except Puerto Rico). Here's the full list of states HEITOK currently ships to:

Pennsylvania, Oregon, Oklahoma, Alabama, Arizona, California, Arkansas, Connecticut, Colorado, Florida, Delaware, Vermont, Georgia, Utah, Texas, Idaho, Tennessee, South Dakota, Indiana, South Carolina, Illinois, Rhode Island, Kansas, Washington, Iowa, Virginia, Louisiana, Kentucky, Maryland, Maine, Michigan, Massachusetts, Mississippi, Minnesota, Montana, Missouri, District of Columbia, Nevada, Nebraska, Wyoming, New Jersey, Wisconsin, New Hampshire, West Virginia, New York, New Mexico, North Dakota, North Carolina, Ohio, Alaska, Hawaii.

2.  For all orders within Europe, complimentary shipping is offered to the following countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

3. For all orders within Japan, complimentary shipping is offered to most prefectures except Okinawa. Remote shipping fee may applied for orders shipping to Okinawa. Orders placed before 11 a.m. (GMT+8) will ship the same business day. Orders placed after 11 a.m. (GMT+8) will ship the next business day.

4. For all orders within the United Kingdom and Canada, complimentary shipping is offered.

5. Shipping services cannot be provided to the following postcodes in Australia: 2898, 2899, 4875, 6798 and 6799. We recommend that you contact us before placing an order.

 

We will process your orders based on the time sequence of all order placed. Once the items have left our warehouse, our standard shipping service usually takes 5-14 business days to deliver your order, given that it is not during holiday season or impacted by other unexpected incidents. However, we are unable to guarantee a delivery date. If you have any question about the shipping status of your order, please feel free to get in touch via support@HEITOK.com or you may also contact specific carrier once your tracking information is updated for more details.

Please also note that we cannot ship to PO Boxes or any FPO/APO addresses.